Koobex is a web platform that automates appointment management across clinics and healthcare services. The system centralizes administrative tasks, boosts patient retention, and facilitates communication between users and healthcare professionals. Its flexible architecture adapts to each facility's operational requirements.
Platforms:
SaaS, Web, Mobile, Desktop, Tablet
Deliverables:
Website, CMS, Web Design
Tech stack:
drupal
Understanding the challenge
Our client faced mounting administrative overhead from appointment scheduling, poor punctuality rates, and revenue losses from patient no-shows. The brief called for online booking capabilities, smart reminder systems, secure messaging, bespoke calendar functionality, automated appointment rescheduling when cancellations occur, and instant rebooking of freed appointments—all while maintaining intuitive usability.
Finding the right solution
Rollin built a SaaS platform with sophisticated scheduling tools, automated confirmations, timed follow-ups, and Stripe-powered credit card pre-authorization tailored to patient risk profiles. Using Drupal 10 as the foundation gave us granular customization options, modular growth potential, and direct third-party connectivity. The platform meets current security protocols and accessibility guidelines.
Delivering outstanding results
Though launched recently, early metrics show marked improvements: fewer missed appointments and better contact information capture rates. The flexible framework we created positions Koobex for future growth, validating our technical approach. Discussions are underway for Dentitek dental software integration to expand platform capabilities.
52% Reduction in Missed Appointments
42% Reduction in Inbound and Outbound Calls
87% Automatic Appointment Confirmation Rate
25x Return on Investment
Case studies