Southeast Regional Service Commission (NBSE) operates across Westmorland and Albert counties, delivering nine essential service pillars to regional communities. From municipal infrastructure and economic development to tourism promotion and transportation coordination, the organization required a unified blingual digital presence that could serve residents, businesses, board members, and regional stakeholders well.
Platforms:
Web, Mobile, Tablet, Desktop
Deliverables:
Website, CMS, Web Design
Tech stack:
Craft CMS
Understanding the challenge
Consolidating diverse service areas presented significant organizational challenges. NBSE needed secure document repositories for governance materials, public-facing tourism resources, direct job applications, ECO360 system integration, separate calendars for meetings and events, newsletter capabilities, and tiered access controls for confidential materials.
Finding the right solution
Our team used Craft CMS to build a multi-layered platform with granular permission controls. Sensitive board documents remain restricted to authorized users while tourism materials stay publicly accessible. We integrated dual calendar functionality, automated employment inquiries, newsletter distribution, and external API connectivity. Each service division operates independently within the unified framework.
Delivering outstanding results
NBSE now operates with centralized information management and improved user navigation paths. Citizens access everything from waste services to business development resources through intuitive pathways. Administrative burdens decreased through automated document workflows, while regional tourism benefits from better event promotion. The platform supports NBSE's expanding role under recent provincial governance changes.
Centralized Information Management
Improved Citizen Navigation
Reduced Administrative Workload
Enhanced Regional Tourism Promotion
Case studies